Privacy Policy
Last Updated: August 12, 2026
At Hayat Al Estijmam Spa, we respect the privacy of our website visitors and customers and are committed to protecting the confidentiality and security of their personal data.
This Privacy Policy explains how we collect, use, process, store, protect, and disclose personal data through our website:
By using the Hayat Al Estijmam Spa website or providing us with your personal data through our contact forms, booking forms, or available communication channels, you acknowledge that you have read and understood this Privacy Policy, to the extent permitted by applicable laws and regulations in the Kingdom of Saudi Arabia.
1. Data Controller
Hayat Al Estijmam Spa is responsible for the collection and processing of personal data submitted through our website and related communication channels, to the extent necessary to provide our services, respond to inquiries, manage appointments, and improve the customer experience.
Contact Information
Business Name: Hayat Al Estijmam Spa
Email: [email protected]
Phone: 0551784255
WhatsApp: 966551784255
Website: https://hayatalestijmam.sa/
Address: Saad Bin Abi Waqqas Street, Al Naseem Al Gharbi, Riyadh, Saudi Arabia
2. Personal Data We May Collect
We may collect personal data that you voluntarily provide to us when using our website or contacting us, including:
- Name.
- Phone number.
- Email address.
- The service you wish to book or inquire about.
- Appointment or booking details.
- Notes or messages submitted through our website forms.
- Information provided when contacting us by phone, WhatsApp, or email.
We may also automatically collect certain technical information when you visit our website, including:
- IP address.
- Browser and device type.
- Operating system.
- Pages visited.
- Date and time of your visit.
- Referral source.
- Certain website usage and interaction information.
We do not intentionally collect additional personal data unless there is a legitimate need to do so or you voluntarily provide it to us.
3. How We Collect Personal Data
Personal data may be collected through:
- Contact and booking forms on our website.
- Telephone communication.
- WhatsApp communication.
- Email communication.
- Inquiries, comments, or requests submitted through the website.
- Electronic technologies such as cookies and analytics technologies used on the website.
We aim to collect only the personal data necessary for the specific purpose for which it is collected and avoid requesting unnecessary information.
4. How We Use Your Personal Data
We may use personal data for the following purposes:
- Receiving and managing appointment requests.
- Contacting customers to confirm or modify appointments.
- Responding to inquiries and requests.
- Providing requested services.
- Improving our services and user experience.
- Handling feedback and complaints.
- Communicating with customers regarding bookings or services.
- Improving website performance, content, and functionality.
- Protecting the website against unauthorized use or harmful activities.
- Measuring and analyzing website performance when analytics tools are used.
- Complying with applicable legal or regulatory obligations.
We do not use personal data for purposes incompatible with the purpose for which it was collected unless permitted by applicable law or supported by an appropriate legal basis.
5. WhatsApp and Booking Communications
Our website may provide direct WhatsApp links to make it easier for customers to book appointments and inquire about our services and offers.
When you click a WhatsApp link, you will be redirected to WhatsApp, and any information exchanged through that service will be subject to WhatsApp’s own Privacy Policy and Terms of Service.
We use information you provide through WhatsApp only as necessary to respond to your inquiry, manage your appointment, or provide the requested service.
6. Cookies
The Hayat Al Estijmam Spa website may use cookies and similar technologies to improve website performance and provide a better user experience.
Cookies may help us to:
- Remember certain user preferences.
- Improve website speed and performance.
- Understand how visitors use the website.
- Analyze visits and interactions with website pages.
- Improve website content and user experience.
- Measure the effectiveness of advertising and marketing campaigns where applicable.
We may use third-party analytics or advertising services, including Google services, which may use cookies, IP addresses, or similar technologies or identifiers according to how those services are configured.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. Google Services
Depending on the services enabled on our website, we may use certain Google services, including analytics, advertising, or security tools.
These services may collect or process information related to your use of the website, such as IP address, device information, interaction data, cookies, or similar identifiers.
When Google services are used on our website, data may be handled in accordance with Google’s applicable policies and terms.
For more information about how Google uses data when you use its partners’ websites and services, please refer to Google’s official privacy resources.
8. Sharing Personal Data
We do not sell or rent customers’ personal data to third parties.
We may share limited personal data with service providers or other parties that help us operate the website and provide our services, when such sharing is necessary for the relevant purpose, including:
- Hosting and technical service providers.
- Email service providers.
- Analytics and statistics providers.
- Communication and booking service providers.
- Payment service providers if online payment is introduced in the future.
- Government authorities or competent entities where disclosure is required by applicable law.
We aim to ensure that any sharing of personal data is limited to what is necessary for the specified purpose and is carried out in accordance with applicable legal requirements.
9. International Data Transfers
Some personal data may be stored or processed through technology service providers or platforms located outside the Kingdom of Saudi Arabia.
Where personal data is transferred outside the Kingdom, such transfers will be carried out in accordance with applicable requirements and controls under the Saudi Personal Data Protection Law and relevant regulations.
10. Data Security
We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, use, alteration, disclosure, loss, or misuse.
Depending on the nature of the service, these measures may include:
- Using secure communication methods where available.
- Restricting access to personal data to individuals who need it to perform their duties.
- Implementing appropriate website security measures.
- Periodically reviewing security procedures when necessary.
However, no electronic system or internet transmission method can be guaranteed to be completely secure. We therefore recommend that users do not submit sensitive or unnecessary information through website forms or communication channels.
11. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or for the period required by applicable legal or contractual obligations.
When personal data is no longer required, we will delete, destroy, or anonymize it where applicable and in accordance with applicable requirements.
12. Your Personal Data Rights
Under applicable laws and regulations in the Kingdom of Saudi Arabia, data subjects may have the following rights, depending on the circumstances:
- The right to know what personal data is collected and why it is collected.
- The right to access personal data, subject to applicable requirements.
- The right to request correction or updating of inaccurate or incomplete personal data.
- The right to request destruction of personal data where permitted by law.
- The right to withdraw consent where consent is the legal basis for processing, unless another lawful basis permits continued processing.
- The right to submit a complaint or inquiry regarding the processing of personal data.
The exercise of these rights is subject to the requirements and exceptions set out in the Saudi Personal Data Protection Law and its Implementing Regulations.
13. How to Exercise Your Rights
If you wish to request access to your personal data, request correction, inquire about how your data is used, or exercise any applicable data protection right, you may contact us through:
Email: [email protected]
Phone: 0551784255
Please provide sufficient details regarding your request and any information reasonably necessary to verify your identity and protect your personal data against unauthorized requests.
We will review and process your request in accordance with applicable legal requirements and the applicable timeframe for the type of request.
14. External Links
Our website may contain links to third-party websites or services, including WhatsApp, Google Maps, and other platforms.
When you visit an external website, the processing of your personal data will be governed by that third party’s privacy policy. We are not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
15. Children’s Privacy
The services and website of Hayat Al Estijmam Spa are intended for adults, and we do not intentionally seek to collect personal data from children.
If we become aware that personal data belonging to a child has been collected without an appropriate lawful basis, we will take appropriate steps to address and delete such information where legally required.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, data processing practices, or applicable legal requirements.
Any updates will be published on this page, and the “Last Updated” date at the top of this Privacy Policy will be revised accordingly.
We encourage users to review this Privacy Policy periodically to stay informed about how we protect personal data.
17. Contact Us
If you have any questions, concerns, complaints, or inquiries regarding this Privacy Policy or the processing of your personal data, please contact us:
Hayat Al Estijmam Spa
Email: [email protected]
Phone: 0551784255
WhatsApp: 966551784255
Website: https://hayatalestijmam.sa/
Address: Saad Bin Abi Waqqas Street, Al Naseem Al Gharbi, Riyadh, Saudi Arabia
18. Applicable Law
This Privacy Policy is governed by the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law and its relevant regulations, to the extent applicable to the website’s activities and personal data processing.
Last Updated: August 12, 2026