Terms and Conditions
Last Updated: August 12, 2026
Welcome to Hayat Al Estijmam Spa.
These Terms and Conditions govern your use of the Hayat Al Estijmam Spa website and your access to our services, appointments, offers, and packages advertised through the website or our official communication channels.
By using our website, submitting a booking request, or contacting us to request any of our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with any of these terms, please do not use the website or request our services through it.
1. Definitions
The following terms shall have the meanings set out below:
“Center”, “Spa”, “we”, “us”, or “our” refers to Hayat Al Estijmam Spa.
“Website” refers to the Hayat Al Estijmam Spa website:
“Customer” or “User” refers to any person who visits the website, contacts the Center, or requests or books any of our services.
“Services” refers to all massage, body care, Moroccan bath, pedicure, facial care, relaxation services, packages, offers, and other services provided by the Center.
“Booking” refers to a request to schedule an appointment for one of the Center’s services.
2. Center Information
Business Name:
Hayat Al Estijmam Spa
Website:
Email:
[email protected]
Phone:
0551784255
WhatsApp:
966551784255
Address:
Saad Bin Abi Waqqas Street, Al Naseem Al Gharbi, Riyadh, Saudi Arabia.
3. Website Use
You may use the website only for lawful purposes, including:
– Learning about our services.
– Reviewing our prices, offers, and packages.
– Submitting booking requests.
– Contacting us and making inquiries.
– Viewing information and content published on the website.
You may not use the website for any unlawful, fraudulent, abusive, or harmful purpose.
You may not attempt to gain unauthorized access to the website, its servers, systems, or data that you are not authorized to access.
4. Services
Hayat Al Estijmam Spa provides a range of relaxation and body care services, which may include, but are not limited to:
– Reflexology Massage.
– Swedish Massage.
– Shiatsu Massage.
– Thai and Deep Tissue Massage.
– Mix Massage 1×3.
– VIP Hot Stone Massage.
– Moroccan Bath with Soap.
– Moroccan Bath with Scrub.
– Moroccan Bath with Clay.
– Royal Moroccan Bath.
– Hand and Feet Pedicure.
– Facial Cleaning.
– Special packages and promotional offers.
Services may be changed, added, suspended, or discontinued from time to time.
5. Bookings
Customers may request an appointment through the communication channels available on the website, including telephone, WhatsApp, or an online booking form where available.
Submitting a booking request does not necessarily mean that the appointment has been finally confirmed unless the Center confirms the booking.
The Center may contact the customer to confirm the appointment or request additional information necessary to complete the booking.
Bookings are subject to the availability of the requested service and appointment time.
6. Appointment Confirmation
Appointments are confirmed through the communication channels provided by the Center.
Customers are responsible for providing accurate phone numbers and contact information when submitting a booking request.
If incorrect information is provided or the customer cannot be reached, the Center may be unable to confirm the appointment.
7. Appointment Times
Customers are requested to arrive on time for their scheduled appointments.
Late arrival may result in a reduction of the session duration according to the remaining available time, in order to respect other customers’ appointments.
If the customer is significantly late, the Center may need to reschedule the appointment subject to availability.
8. Cancellation and Rescheduling
If you need to cancel or reschedule an appointment, please contact the Center as early as possible.
Appointments may be cancelled or rescheduled subject to availability and the Center’s applicable cancellation and rescheduling policy.
Certain offers or packages may have specific cancellation or rescheduling conditions. Any applicable special conditions will be communicated to the customer when necessary.
9. Prices, Offers, and Packages
Service, package, and promotional prices may be displayed on the website or through the Center’s official communication channels.
Prices and offers may change from time to time.
The applicable price is the price communicated to the customer at the time the booking is confirmed, unless otherwise agreed.
Some offers and packages may be valid for a specific period or a specified number of uses. Where applicable, customers must use them within the stated validity period.
Displaying an offer on the website does not constitute a confirmed booking until the appointment has been confirmed by the Center.
10. Promotional Offers
Hayat Al Estijmam Spa may provide promotional offers and packages from time to time.
Each offer is subject to the conditions specified in its details, including price, validity period, and included services.
The Center may modify or discontinue promotional offers in accordance with applicable laws and regulations.
Promotional offers and discounts may not be combined unless expressly stated otherwise.
11. Payments
Payment for services shall be made through the payment methods available and accepted by the Center at the time of service or as otherwise agreed at the time of booking.
If online payment is made available through the website or a third-party payment provider, the payment transaction may also be subject to the terms and conditions of the relevant payment provider.
The Center does not store bank card information through the website unless a dedicated payment system is provided and operated in accordance with applicable security and legal requirements.
12. Nature of Massage and Relaxation Services
The massage, relaxation, and body care services provided by the Center are intended for relaxation, personal care, and general comfort.
Massage and spa services are not medical diagnosis or medical treatment and should not be considered a substitute for professional medical advice or medical care.
If you have a medical condition, injury, health concern, take medication, or have any other circumstance that may make a particular massage or body care service unsuitable for you, you should consult a qualified healthcare professional before receiving the service and inform the Center of any relevant information necessary for your safety.
13. Customer Health Information
Customers are responsible for informing the Center before their session about any health condition or circumstance that may affect their ability to safely receive the requested service.
Customers should not book or receive a service if they know that the service may be unsuitable for their health condition.
The Center may refuse or modify a service if it reasonably believes that providing the service may pose a risk to the customer’s safety or the safety of the service provider.
14. Hygiene and Safety
Hayat Al Estijmam Spa aims to provide a clean, safe, and appropriate environment for its services.
The Center takes appropriate hygiene, sanitation, and safety measures according to the nature of the services provided and applicable requirements.
Customers must follow reasonable health and safety instructions provided by the Center’s staff during their visit.
15. Conduct at the Center
Customers must maintain respectful and appropriate conduct toward staff and other customers.
Any abusive, threatening, inappropriate, unlawful, or offensive behavior is prohibited.
The Center reserves the right to refuse service or end a customer’s visit where conduct violates these Terms and Conditions or affects the safety, comfort, or well-being of staff or other customers.
16. Website Content and Information
We aim to provide accurate and up-to-date information regarding our services, prices, offers, and availability.
However, information may occasionally contain unintentional errors or become outdated due to changes in services or pricing.
The Center reserves the right to correct or update website information when necessary.
Website content does not guarantee the availability of a specific service at a particular time. Customers are encouraged to contact the Center to confirm service and appointment availability.
17. Intellectual Property
All content available on the website, including text, images, logos, designs, graphics, and visual elements, is owned by Hayat Al Estijmam Spa or used under appropriate rights or licenses unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, or commercially use any website content without prior written permission from the Center or the applicable rights holder.
All trademarks and logos displayed on the website remain the property of their respective owners.
18. Customer Reviews
The website may display customer reviews or ratings to help visitors understand previous customer experiences.
Reviews may be published substantially as submitted, subject to minor editorial changes where necessary without changing their essential meaning.
Customer reviews represent individual experiences and do not guarantee that every customer will have the same experience or outcome.
19. External Links
The website may contain links to third-party websites or services, including WhatsApp, Google Maps, and other platforms.
When you access an external website, that website’s own terms of use and privacy policies will apply.
Hayat Al Estijmam Spa is not responsible for the content, policies, security, or privacy practices of third-party websites.
20. Privacy and Data Protection
Personal data submitted by users is processed in accordance with Hayat Al Estijmam Spa’s Privacy Policy.
Please review the Privacy Policy available on our website for information about how personal data is collected, used, stored, shared, and protected.
The website may use technologies such as cookies, analytics services, Google services, or other tools to improve website performance and measure usage, as described in our Privacy Policy.
Users are encouraged to review the Privacy Policy before using the website or submitting personal information.
21. Google Services and Advertising
The website may use certain Google services or third-party analytics and advertising services.
When these services are used, certain technical or usage information may be collected in accordance with the applicable service configuration and privacy policies.
Information collected through the website must not be used in a manner that violates applicable laws or Google’s policies.
Our Privacy Policy provides the primary information regarding data collection, use, and sharing.
22. Limitation of Liability
Hayat Al Estijmam Spa makes reasonable efforts to provide high-quality services and accurate information.
However, website use is at the user’s own responsibility to the extent permitted by applicable law.
The Center shall not be responsible for temporary technical failures, website interruptions, or service disruptions caused by circumstances beyond the Center’s reasonable control.
Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under the applicable laws of the Kingdom of Saudi Arabia.
23. Force Majeure
The Center shall not be responsible for delays or inability to perform a booking or service caused by circumstances beyond its reasonable control, including technical failures, service interruptions, natural disasters, government decisions, emergencies, or other circumstances beyond the Center’s reasonable control.
The Center will take reasonable steps to address such circumstances and, where possible, offer alternative appointment arrangements.
24. Complaints and Inquiries
Customers may contact Hayat Al Estijmam Spa to submit complaints, inquiries, or feedback regarding our services or bookings.
You may contact us through:
Email:
[email protected]
Phone:
0551784255
WhatsApp:
966551784255
We will make reasonable efforts to review and respond to complaints and inquiries as soon as reasonably possible.
25. Changes to These Terms and Conditions
Hayat Al Estijmam Spa may update or modify these Terms and Conditions from time to time to reflect changes in our services, website operations, or applicable laws and regulations.
Any updated version will be published on this page and the “Last Updated” date will be revised accordingly.
Users are encouraged to review these Terms and Conditions periodically.
26. Suspension or Restriction of Website Use
To the extent permitted by law, the Center may restrict or suspend a user’s access to the website if the user violates these Terms and Conditions or applicable laws and regulations.
Such suspension shall not affect rights or obligations that arose before the suspension.
27. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
Any dispute arising from the use of the website or our services should first be addressed amicably through direct communication with the Center.
If an amicable resolution cannot be reached, the matter shall be handled through the competent authorities and procedures in the Kingdom of Saudi Arabia.
28. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable under applicable law, the remaining provisions shall remain valid and enforceable to the extent permitted by law.
29. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any specific terms applicable to a particular service, offer, or package, constitute the framework governing the use of our website and services.
Where specific terms apply to a particular offer, package, or service, those specific terms shall supplement these general Terms and Conditions.
30. Contact Us
Hayat Al Estijmam Spa
Email:
[email protected]
Phone:
0551784255
WhatsApp:
966551784255
Website:
Address:
Saad Bin Abi Waqqas Street, Al Naseem Al Gharbi, Riyadh, Saudi Arabia.
Last Updated:
August 12, 2026